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According to the case, the problem with Kamla is : (a) She has no management experience (b) She lacks leadership (c) Too concerned about quality (d) Her obsession with perfection you

As a secretary, Kamla was incredible. She seemed to turn out error-free work at an amazing pace. Her attention
to detail was admired by all who used her services. She seldom committed even a minor typing error.
Last month, Kamla became Supervisor at the executive word processing center. It was her first management
experience. But, already some problems had surfaced. Leela, a typist with four years experience went over Kamla’s
head to Anna, administrative officer, to complain about the ‘unbelievable nit-picking’.
‘I can’t seem to do anything right, according to Kamla’, complained Leela. ‘She checks everything I type. She is
driving me nuts, not to mention the fact that my output has slowed down dramatically. Just yesterday, Mr. Desai, that new
Vice President — Marketing made a wise crack about cobwebs growing on his report before he could get it out of
When Anna asked about Leela’s concern, Kamla flew off the hands. ‘We are supposed to be the best typing pool
in the company. After all, we type for the top people. The work has to be perfect’. She was almost screaming. Then she
slumped in a chair in Anna’s office.
‘Anna, I am going nuts up there. None of my people seem to care about the quality of the work the way I do. I
have been working till nine or ten every night checking work and just trying to keep up. I am about convinced that being
a supervisor just is not worth it.’

Asked On2019-06-04 07:07:03 by:iamprinceraj

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