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-business-studies-2018-->View question

question from -business-studies-2018

Sumit purchased an ISI marked washing machine of a famous brand ‘MG’ from TG Electronics Ltd. The shopkeeper asked him to wait for two days for installation of the machine. His friend, Vivek, was very fond of experimenting with new electronic products. He told Sumit that there is no need to wait for the company’s representative to install the machine and that he could do it. So, both of them installed the machine without following the manufacturer’s instructions. Initially, the machine worked
66/1 11 P.T.O.
effectively and the wash was good. But after two days, the machine stared stopping in between the wash cycle. Sumit and Vivek tried their best to start the machine but failed in their efforts. Sumit, therefore, approached TG Electronics Ltd., which refused to provide any service on the plea that the installation of the machine was not done by the company.
(a) State the responsibility which Sumit had to fulfil as an aware consumer to get the services of the company.
(b) Explain briefly any two rights which Sumit could have exercised had he fulfilled his responsibility identified in part (a). -business-studies-2018

Asked On2019-04-02 08:53:20 by:naikaumprakash

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(a) Responsibility which Sumit had to fulfil as an aware consumer -'learn about the risk associated, to follow the manufactures instructions and to use the product safely'. 
(b) Two rights which Sumit could have exercised: 
(1) Right to seek redressal: A consumer has the right to seek redressal and to get compensation in case of any exploitation. The Consumer Protection Act provides for compensation in the from of replacement of product, cash compensation, repair/removal of defects, etc. 
(2) Right to be Heard: 
(i) The consumer has right to file a complaint and to be heard in case of dissatisfaction with a product or a service. 
(ii) It is because of this reason, many firms have set up their own consumer service and grievance cells.

Answerd on:2019-05-07 Answerd By:amitoj-singh

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